What is an IT Managed Service Agreement?
A Managed Services Agreement (MSA) is an agreement between an IT managed service provider and its client whereby the IT company will manage and provide a defined set of services as set out in the agreement. Some services that are provided include: IT strategy meetings; system and application management and support; voice and video communications including phone system; data backup and recovery; data storage; cloud services; infrastructure and network monitoring, management and security; software support and maintenance; security audits and phishing email test and education; site visits and end user support.
At Provide Technology, we are dedicated to keeping your business running smoothly. We are proactive and focus on preventing problems before they occur. Many IT service providers offer the traditional “Break Fix” service which can result in days and weeks of downtime, whilst a Managed Service Agreement looks to prevent your IT from breaking down in the first place.
The best thing about a MSA is the ability to budget, you know what your expenditure is upfront and there are NO hidden fees. We tailor the MSA to your needs, saving you from potential costs that you do not need and only pay for what you use. Refer to our previous blog regarding the 5 key benefits of MSAs to find out more about how this service could benefit your business.
At Provide Technology we can offer you:
• Peace of mind, your systems are monitored 24/7
• A professional IT company acting as your Outsourced IT department
• Helpdesk access
• 24/7 support and monitoring
• Less downtime, we identify and fix issues before they cause problems
• Fewer disruptions, we provide most services remotely or overnight
• Predictable budgeting, all-inclusive, all-you-can-use, flat-rate IT services.
• Reduced risk
• Lower costs than that of internal IT personnel
• Back-up and Disaster Recovery planning
• Third party and vendor management
• Improved performance and service
• Managed Anti-Virus, Microsoft 365, and Anti-Virus can be included in your monthly cost
• All reported back to you – complete transparency
Contact the team at Provide Technology today to see if we can tailor a fully managed IT service to suit your business budget and needs.